Terms and Conditions
NOTE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. ONCE A BOOKING HAS BEEN MADE YOU ARE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE.
The Company reserves the right to amend the initial quotation should the Client's original requirements change, or upon inspection of the appliance by one of the Duchy Oven Clean's technician's.
The Client must provide electricity and running water at the premises where the service is conducted unless agreed before hand by the techician carrying out the clean. Failure to provide these is subject to a £40 non-refundable fee. The Client is responsible for providing access to the their property at the scheduled time. If keys are provided they must open and close all locks without any special efforts or skills. Failure to provide access to the property is subject to a £40 non-refundable fee.
PLEASE NOTE: Please ensure that all AGA oven's are turned off or the heat setting is turned to minimum at least 24 hours prior to the clean taking place, to minimize any risk of injury to our staff.
Unless otherwise agreed in writing by the company, the account is rendered for immediate payment upon completion of the work. The Client must make payment by any of the following methods: cash, cheque, bank transfer or PAYM (eg Barclay's PingIt) before the cleaner / cleaning team leaves the Client's premises.
The Client can cancel or reschedule the scheduled service by giving us at least a 48hrs notice. Failure to provide us with the needed notice will result with a £40 cancellation fee. We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our operatives. The cleaning company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.
No refund claims will be considered once the cleaning service has been carried out. All services shall be deemed to have been carried out to the Client's satisfaction unless written notice is received by the Company with details of the complaint within 24 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard. The Client agrees to allow the Company back to re-clean and inspect any disputed areas/items before arranging a third party to carry out services. In case of damage, proven to be caused by us, The Company will arrange for repair of the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement. We will do our best to make sure your appliances are cleaned to a high standard. However, if they have not been cleaned since they were purchased regrettably we will not be liable for ingrained dirt that cannot be removed using chemicals. While our operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, The Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives. The Company may require entry to the location of the claim within 24 hours to correct the problem.
Any work undertaken by the company is covered by our Public Liability Insurance policy supplid through Hiscox, you may request details of this policy at any time.
Parking for the company vehicle must be provided at the client premises or as close as is reasonably possible, to allow easy and safe access for the operative. Any parking costs or fines will be deemed payable by the client. Certain surcharges can apply for specific areas due to limited and/or no parking, difficult access or time to reach.